My Nutrify – FAQ
1. How do I create an account on www.mynutrify.com?
To create an account, click on the Sign Up button at the top right of our homepage. Fill in your personal details, including your email address and password. Once your account is created, you’ll receive redeem points as a reward for your first login.
2. What are redeem points, and how do I use them?
Redeem points are rewards given upon your first login. These points can be used on your second purchase as a discount. You’ll be able to view and apply them at checkout.
3. How do I log in to my account?
Click the Login button at the top of the homepage and enter your registered email address and password. If you forget your password, click on the Forgot Password link to reset it.
4. How do I purchase products from My Nutrify?
Once logged in, browse our range of health and wellness products. Add the desired items to your cart and proceed to checkout. You’ll be asked to provide payment details to complete your purchase.
5. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, net banking, and digital wallets. All payments are processed securely on our platform.
6. When will my payment be confirmed?
After you complete your payment, you will receive an email confirmation from us. If there are any issues with the payment, our support team will reach out to you.
7. When will my order be shipped?
Your order will be processed and dispatched within 1-2 business days after payment confirmation. Once your product has been shipped, you’ll receive a tracking number to monitor the shipment status.
8. What is your shipping policy?
We offer courier delivery across multiple locations. Shipping times may vary based on your location, but typically, orders are delivered within 3-7 business days. Shipping costs will be calculated at checkout based on the delivery address.
9. What is the money-back guarantee?
If there is an issue with your product, you can request a return or refund within 30 days of receiving your order. We will investigate the problem, and if it is valid, we will offer a full refund. Contact our customer service team to initiate the process.
10. How do I apply discount coupons?
During checkout, you’ll see an option to enter discount coupons. Enter the code provided, and the discount will be applied to your order. Keep an eye on your email for exclusive discount offers.
11. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this to track the status of your delivery.
12. What should I do if I have an issue with my order?
If there’s any issue with your order (such as a damaged product or incorrect item), please contact our support team. We’ll guide you through the resolution process, which may include a replacement or refund.
13. Can I use redeem points and a discount coupon on the same order?
Yes, you can use your redeem points along with a discount coupon during checkout for additional savings on your purchase.
14. How do I check my redeem points balance?
Log in to your account and go to the My Account section. You’ll find your current redeem points balance there, and you can check how many points are available for your next purchase.
15. Do redeem points expire?
Yes, redeem points are valid for up to 6 months from the date they are earned. Make sure to use them before they expire!
16. How can I contact customer service?
For any queries or issues, you can reach out to our customer service team via the Contact Us page on our website. We’re here to assist you with any concerns regarding your order or account.